Solving Problems
73
Other software problems
C
HECK
THE
SOFTWARE
DOCUMENTATION
OR
CONTACT
THE
SOFTWARE
MANUFACTURER
FOR
TROUBLESHOOTING
INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK
UP
YOUR
FILES
IMMEDIATELY
U
SE
A
VIRUS
-
SCANNING
PROGRAM
TO
CHECK
THE
HARD
DRIVE
,
FLOPPY
DISKS
,
OR
CD
S
S
AVE
AND
CLOSE
ANY
OPEN
FILES
OR
PROGRAMS
AND
SHUT
DOWN
YOUR
COMPUTER
THROUGH
THE
Start
MENU
S
CAN
THE
COMPUTER
FOR
SPYWARE
—
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
R
UN
THE
D
ELL
D
IAGNOSTICS
—
If all tests run successfully, the error condition is related to a software
problem. See "Dell Diagnostics" on page 61.
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
I
F
YOU
RECEIVE
AN
INSUFFICIENT
MEMORY
MESSAGE
—
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory
(see "Memory" on page 92)
.
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory
(see "Memory" on page 92)
.
• Run the Dell Diagnostics
(see page 61)
.
I
F
YOU
EXPERIENCE
OTHER
MEMORY
PROBLEMS
—
• Reseat the memory modules to ensure that your computer is successfully communicating with the
memory
(see "Memory" on page 92)
.
• Ensure that you are following the memory installation guidelines
(see "Memory" on page 92)
.
• Run the Dell Diagnostics
(see page 61)
.
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