62 | Troubleshooting
Common
symptoms
What you
experience
Possible solutions
Safety-related
issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent
problems
The monitor
turns on and off
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Missing color Picture missing
color
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong color Picture color
not good
• Change the settings of the Preset Modes
in the Color menu OSD depending on the
application.
• Adjust R/G/B value under Custom Color in
Color menu OSD.
• Change the Input Color Format to computer
RGB or YCbCr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image that
is displayed
appears on the
screen
• Set the screen to turn o after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.
Screen image is
too small
Image is
centered on
screen, but
does not fill
entire viewing
area
• Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.
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