46 Solving Problems
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK —
See "Cleaning Your Computer" on page 141.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"
on page 71.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 64.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 56.
CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data during the
writing process. If the stream is interrupted, an error occurs. Try closing all programs before you write to
the CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — See
"Standby Mode" on page 39 or search for the keyword standby in Windows Help and Support Center
(click Start, then click Help and Support) for information on power management modes.
book.book Page 46 Thursday, July 20, 2006 11:10 AM
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