Dell XPS 700 - A Program Stops Responding; A Program Crashes Repeatedly; A Program Is Designed for an Earlier Windows Operating System; A Solid Blue Screen Appears

Solving Problems 51
A program stops responding
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
END THE PROGRAM —
1 Press <Ctrl><Shift><Esc> simultaneously to access the Windows Task Manager.
2 Click the Applications tab.
3 Click to select the program that is no longer responding.
4 Click End Task .
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
non-Windows XP operating system environments.
1 Click Start , point to All Programs → Accessories , and then click Program Compatibility Wizard .
2 In the welcome screen, click Next .
3 Follow the instructions on the screen.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.
book.book Page 51 Thursday, July 20, 2006 11:10 AM