8 Contents
IEEE 1394 Device Problems . . . . . . . . . . . . . . . 93
Keyboard Problems
. . . . . . . . . . . . . . . . . . . 94
External Keyboard problems
. . . . . . . . . . . . 94
Unexpected characters
. . . . . . . . . . . . . . 95
Lockups and Software Problems
. . . . . . . . . . . . 95
The computer does not start
. . . . . . . . . . . . 95
The computer stops responding
. . . . . . . . . . 95
A program stops responding or crashes
repeatedly
. . . . . . . . . . . . . . . . . . . . . 96
A program is designed for an earlier Microsoft
®
Windows
®
operating system . . . . . . . . . . . . 96
A solid blue screen appears
. . . . . . . . . . . . 96
Dell MediaDirect problems
. . . . . . . . . . . . . 96
Other software problems
. . . . . . . . . . . . . . 97
Memory Problems
. . . . . . . . . . . . . . . . . . . . 98
Network Problems
. . . . . . . . . . . . . . . . . . . . 99
Mobile Broadband (Wireless Wide Area
Network [WWAN])
. . . . . . . . . . . . . . . . . 99
Power Problems
. . . . . . . . . . . . . . . . . . . . . 100
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 101
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 102
Sound and Speaker Problems
. . . . . . . . . . . . . . 102
No sound from integrated speakers
. . . . . . . . 103
No sound from external speakers
. . . . . . . . . 103
No sound from headphones
. . . . . . . . . . . . 103
Touch Pad or Mouse Problems
. . . . . . . . . . . . . 104