24
Problem Cause Solution
The coee emerges too slowly or
drop-by-drop.
Coee ground too nely. Adjust the grinding level (“8.8 Adjusting
the coee mill”). The eect will not be
noticeable until at least 2 coees have
been made.
The machine does not deliver coee. Impurities have been detected in the in-
ternal circuits
Wait until the machine is ready for use
again, and proceed to select the required
drink. Contact an authorized Service Cen-
tre if the problem persists.
Coee does not come out of one or both
spouts.
Coee nozzles blocked. Clean the nozzles with a cloth. Any en-
crusted deposits can be removed with a
toothpick, if necessary.
The coee delivered is watery. Pre-ground coee funnel clogged. Open the ap and clean the funnel with
the aid of a brush.
The infuser cannot be removed. The machine has not been correctly
switched o.
Switch the machine o by pressing the
button
.
With the descaling procedure completed,
the appliance prompts for a third rinse
During the two rinse cycles, the water
tank was not lled to the MAX level
Restart the descaling procedure from
“Step 3: Second rinse”.
The milk presents large bubbles, or
splashes from the spout(E3) , or is
under-frothed.
Milk is not cold enough, or is not semi-
skimmed or skimmed.
Use skimmed or semi-skimmed milk
straight from the refrigerator (tempera-
ture about 5° C). If the result is still not as
expected, try changing the brand of milk.
Milk carafe lid dirty. Disassemble the components and clean
thoroughly as described in section “9.6
Cleaning the milk carafe after each use”.
Take particular care when cleaning the
milk carafe connector (E6).
Vegetable drinks are being used. The end-result varies widely depend-
ing on the nutritional properties of the
drinks. “Barista” versions of these drinks
are recommended.
Milk-based drinks are not enabled Milk carafe missing or not correctly in
place.
Prepare the milk carafe and position it
correctly in the machine.
Several milk drinks have been prepared
in succession and the machine needs to
heat up to the right temperature in order
to make the next drinks.
Wait until milk-based drinks are again
enabled on the control panel.
The cup tray on top of the machine is hot Several drinks have been prepared in
rapid succession
The machine emits noises or small pus
of steam while not in use
The machine is ready for use or has just
been turned o, and a few drops of
condensate are falling into the steamer,
which is still hot.
This is to be expected as an aspect of
normal operation: to minimize the eect,
empty the drip tray regularly.
→