DERMAPEN HOME - Troubleshooting: Dermapen HOME

27 Dermapen HOME
TM
User Manual
11 - TROUBLESHOOTING: DERMAPEN HOME
TM
DEVICE
If the suggested actions fail to fix the problems listed below, or the
problem reoccurs, please contact your local distributor.
Do NOT attempt to investigate any of the problems further.
The device has no parts that you can repair.
Problem Possible Cause Action
Once powered on, the
Dermapen HOME
TM
:
• Displays an
orange Status LED
• Displays a pulsing
Cartridge symbol
• Emits a double beep.
No Needle
Cartridge
detected
Remove and refit
Needle Cartridge
to ensure it is
installed correctly.
If problem
persists, replace
Needle Cartridge
with a new one.
Once powered on, the
Dermapen HOME
TM
:
• Displays an
orange Status LED
• Displays a flashing
Cartridge symbol
• Emits a double beep.
Needle
Cartridge Error
due to invalid
Cartridge
Replace Needle
Cartridge with a
new one.
Once powered on, the
Dermapen HOME
TM
:
• Displays a solid
Sync Symbol
• Displays days or
hours on the Level
Indication Digits
• Emits a beep.
Sync Warning Sync the
Dermapen HOME
TM
via Bluetooth at
earliest opportunity.
Once powered on, the
Dermapen HOME
TM
:
• Displays an
orange Status LED
• Displays a pulsing
Sync symbol
• Displays ‘SYN’
on the Level
Indication Digits
• Emits a double beep.
Too long since
last sync
Sync the
Dermapen HOME
TM
via Bluetooth to
continue operation.