DIGIQUEST
18
It is recommended to use a standard external antenna that normally has
better features than a portable internal antenna.
Check the cable coming from the antenna and connections.
Replace the partitions or place a line amplifier.
Contact an antennist technician.
Pictures on the screen appear split (framed)
The decoder needs good signal quality for proper operation.
Check that the reception system (antenna) is working properly.
The signal is too weak because of bad weather conditions, for example:
wait for the signal to recover.
Remote control does not operate the decoder
Make sure the decoder is turned on.
Make sure that the remote control is pointing towards the front panel of
the decoder and that there are no obstructions on the path.
Check the remote control batteries: they may have been inserted in the
wrong direction or discharged.
Check that no liquid has leaked from the batteries.
Check that there are no stuck keys.
Make sure that there is no direct sunlight on the decoder.
A temporary transmission error has occurred, or the decoder software
has lost some of its settings. Turn the unit off and disconnect it from
power; allow a few minutes to elapse and then turn it on again.
Make sure that there are no transmitters in the vicinity that could
interfere with remote control actions.
An incorrect function has been selected. Press the right key.
Verify that the decoder is properly connected to the power outlet and TV.
Try using the TV remote control.
No image or “No Signal" message
When connecting the decoder with HDMI, you may need to select the
source (e. g. HDMI1) for the input used by pressing the SOURCE button
on the TV remote control (depending on the brand, it can also be
identified with INPUT, AV, AUX, ZERO, etc.).
Check the HDMI or SCART cable.
Disconnect and then reconnect the decoder.
"No Signal Absence" appears on the channel already tuned
Reset the decoder (see relative paragraph), or check the system status.
The word Codified (Scrambled) appears
The channel viewed is part of a paid package.
The image appears crushed or cut
The picture format in the AV setting > Aspect mode menu has not been
set according to the TV's characteristics. Try another format.
No sound heard
Check the HDMI or SCART connection cable.
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