Dimplexoritsauthorizedservicerepresentatives)orotherwisealtered.Thislimited
warrantydoesfurthernotapplytodefectsresultingfrommisuse,abuse,accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrectpowersource.
What you must do to get service under this limited warranty
DefectsmustbebroughttotheattentionofDimplexTechnicalServicebycontacting
Dimplex at 1-888-DIMPLEX(1-888-346-7539),or1367IndustrialRoad,Cambridge
Ontario,CanadaN1R7G8.Pleasehaveproofofpurchase,catalogue/modelandserial
numbersavailablewhencalling.Limitedwarrantyservicerequiresaproofofpurchase
oftheproduct.
What Dimplex will do in the event of a defect
Intheeventaproductorpartcoveredbythislimitedwarrantyisproventobedefectivein
materialorworkmanshipduring(i)the2yearlimitedwarrantyperiodforproductsother
thanreplacesurrounds(mantels)andtrims,and(ii)the1yearlimitedwarrantyperiod
forsurrounds(mantels)andtrims,youhavethefollowingrights:
Limitedwarrantyservicewillbeperformedsolelybydealersorserviceagentsof•
Dimplexauthorizedtoprovidelimitedwarrantyservices.
For products (other than surrounds (mantels) and trims) for the period ending •
at midnight on the rst anniversary of the date of rst purchase, Dimplex will
in its sole discretion either repair or replace such defective product or part without
charge.IfDimplexisunabletorepairorreplacesuchproductorpart,orifrepairor
replacementisnotcommerciallypracticableorcannotbetimelymade,Dimplexmay,
in lieu of repair or replacement, choose to refund the purchase price for such product
orpart.Thislimitedwarrantyentitlesthepurchasertoon-siteorin-homewarranty
services.Accordingly,Dimplexwillberesponsibleforalllabourandtransportation
costs associated with the repair or replacement of the product or part, except as
follows:(i)chargesmaybeleviedfortravelcostsincurredtotraveltothepurchaser’s
sitewheretheproductislocatedifthepurchaser’ssiteisbeyond30miles(48km)
fromtheclosestservicedepotofDimplex’sdealerorserviceagent;and(ii)the
purchaserissolelyresponsibleforprovidingclearaccesstoallserviceablepartsof
theproduct.
For products (other than surrounds (mantels) and trims) for the period •
commencing at 12:01 a.m. on the day after the rst anniversary of the rst
purchase and ending at midnight on the second anniversary of the date of
rst purchase, this limited warranty entitles the purchaser to replacement parts
onlywithoutcharge.IfDimplexisunabletoreplacesuchpart,orifreplacement
isnotcommerciallypracticableorcannotbetimelymade,Dimplexmay,inlieuof
replacement,choosetorefundthepurchasepriceforsuchpart.Thepurchaser
shallnotbeentitledtoon-siteorin-homewarrantyservices.Thepurchasershallbe
responsibleforallexpensesincurredfortheremovalofthepartandinstallationofthe
replacement part including, without limitation, all shipping costs and transportation
coststoandfromtheauthorizeddealer’sorserviceagent’splaceofbusinessandall
labourcosts.SuchcostsshallnotbetheresponsibilityofDimplex.
For surrounds (mantels) and trims for the period ending at midnight on the rst •
anniversary of the date of rst purchase, Dimplex will in its sole discretion either