56
DIRECTV
®
HD RECEIVER USER GUIDE
56
DIRECTV
®
HD RECEIVER USER GUIDE
TROUBLESHOOTING TIPS
RESET YOUR RECEIVER
Many problems can be corrected by performing a simple reset of
the DIRECTV
®
Receiver. If you experience frozen audio or video, a
blank screen, or the receiver won’t respond to front panel button
or remote control, you can reset your receiver with the
following steps:
Press the red RESET button. Depending on your model of
receiver, this will be either behind the access door on your
receiver’s front panel, or on the right side. After pressing the
RESET button, you’ll need to wait a few minutes for program
guide information to be acquired.
If the problems persist, try unplugging the power cord of the
DIRECTV
®
Receiver for 15 seconds, then plug it in again.
REAUTHORIZE YOUR RECEIVER
If your receiver displayed the message “722 - Service Expired,”
try reauthorizing your receiver. On a computer, go to directv.
com/reauthorize and follow the onscreen instructions. You will
need to be logged into your account on directv.com to complete
this process.
Running the System Test (later in this section) can also help you
diagnose and solve many common problems.
HD Receivers
HD Receiver (model H25)
Reset Button
(Your equipment may not look exactly like the model illustrated.)
Reset Button
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