5757
TROUBLESHOOTING TIPS
ONSCREEN MESSAGES
There may be times when you see an onscreen message similar
to the one on the right. The top line of the message gives a brief
description of what causes the onscreen message to display, while
the second line displays instructions to follow. Most onscreen
messages supply a code in parentheses. That code is used by
DIRECTV Customer Service to help troubleshoot your call.
The message at the right shows an example of trying to view
a channel that you have not purchased or that is not in your
programming package. To resolve the situation, call Customer
Service at 1-800-531-5000 and mention the code when prompted.
SYSTEM SOFTWARE UPDATES
DIRECTV periodically sends system software updates to your
receiver to improve performance and upgrade features and
functions. These updates will occur automatically. The receiver
will give you the option to download software “now” or “later.”
Software downloads take just a few minutes and should be
allowed to proceed when possible. When a download is in progress,
channels, interactive functions and applications will temporarily
become unavailable. After the download is complete, the receiver
may reset itself. Once the receiver download and/or reset is
complete, you can resume using as normal.
CHAPTER 5 - TROUBLESHOOTING & FAQS
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