Dish Network Tailgater - Page 17

15
Symptom/Message Possible Cause Troubleshooting
Channel Signal Loss - 004 Tailgater has not tracked to the
appropriate orbital slot upon channel
change.
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
2) On the Mobile Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight “Scan” then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
No Program Guide - 023 Your receiver has not yet acquired
signal required to allow access to
the electronic program guide.
1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
2) On the Mobile Antenna Setup Screen:
• Verify the correct state is selected.
• Highlight “Scan” then press SELECT.
• Once your system has found its satellites,
it may take a few minutes to download the
electronic program guide and acquire signal
before live TV appears.
All Satellites Not Found - 150 Obstructions to the Tailgater’s view
of the southern sky, such as tree
branches, severe rain, etc.
Your physical location may be
outside the footprint of the desired
orbital slot.
1) Make sure nothing is blocking the Tailgater’s
view of the southern sky, such as tree
branches, severe rain, or other obstructions.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
Sporting Event Blackout -
744
Blackout patterns are applied based
on the physical address on your
account. Events outside the area
surrounding your physical address
may not be available.
N/A
Programming Not Authorized
- 005/013/014
You may not be subscribed to the
channels you are trying to view.
Your receiver has been unplugged
or not connected to signal for a
signicant period of time.
1) Conrm that you subscribe to this channel by
using dish.com/mychannels.
2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to
5 minutes for your receiver to power back on.
3) Call 800-333-DISH (3474), select TECH and
then mention you need RV Tech Support.
When prompted by the audio menu, enter the
error number using your phone keypad and
an activation command will be sent to your
receiver.