Troubleshooting Tips
17
No Power Indicator on the Front Panel
Possible Cause: Unplugged/Switched OFF.
Solution 1: Check the Power Supply is plugged into both the SmartVU+ and Wall
Socket correctly.
Solution 2: Ensure the Wall Socket is switched ON and there is power available.
No Channels
Solution 1: If the Satellite or UHF Aerial cable is NOT connected correctly, such as the
cable from your UHF Aerial is connected to the LNB IN. The SmartVU+ will be unable to
scan. Ensure the UHF Aerial/Satellite cable is connected correctly.
Solution 2: Perform a re-scan of the Channels.
1. Ensure the UHF Aerial/Satellite cable is connected.
2. Press the MENU button and select the Settings icon.
3. Move down and select Advanced Settings.
4. Select Signal Type.
5. Select YES to re-scan Channels.
SmartVU+ is not responding to the Remote
Possible Cause: There are a number of reasons why your Remote may not be working.
This includes physical damage, battery issues, pairing issues, or issues with the infrared
sensor on the Remote or SmartVU+.
Solution 1: Batteries that are depleted or incorrectly inserted are the most common
reason for a Remote to stop working, or work intermittently. We recommend replacing
the batteries as a first step, checking that the + and - ends of the batteries correspond
with the + and - markings in the battery compartment of the Remote.
Solution 2: Ensure that the infrared sensor located on the SmartVU+ has not been
covered or obscured, and move any obstructions if necessary.
Solution 3: Try re-pair the Bluetooth Remote.
1. Press the Google Home button to access the Android TV Home screen.
2. Select the Settings icon in the top-right.
3. Follow the steps according to the Android TV Settings menu.
• Select Remotes & Accessories → Add Accessory.
4. See Page 08 on Connecting the Bluetooth Remote.
TIP: Before contacting Dish TV for any issues, go to Menu → Settings → Help, or try
turning off the SmartVU+ for 30 seconds. If the issue persists, contact Dish TV.
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