Chapter 5 Troubleshooting
5.1 Frequently Asked Questions
GPS Tracker does not power on.
Make sure the device is fully charged with a valid SIM card. Press and hold the Power ON/OFF button until the
device powers up.
GPS Tracker cannot receive a GPS signal.
An open view to the sky is required. If using the GPS Tracker device for the first time, it may longer than normal.
I pressed the preset dial (#1, #2, #3) button but nothing happens
Preset numbers must be entered using the Configuration Tool program. Install the Configuration Tool from the
included CD and set the preset dial number for each of the three buttons. Make sure this feature is checked as
enabled.
Configuration Tool program cannot detect the device.
Make sure the GPS Tracker is connected to the PC first. If the GPS Tracker is powered on, then power it off
first. Then, run the Configuration Tool software on the CD.
GPS Tracker does not seem to get charged.
Use the charger included in the package. Certain PC or notebook USB ports may not supply enough power
current for charging.
SOS button does not seem to be working.
Make sure the SOS button pre-programming is correct. Use the Configuration Tool to program the SOS button if
it is not programmed correctly for the area the GPS Tracker is located.
Remote monitoring does not work. I cannot hear anything.
The surveillance feature must be enabled using the Configuration Tool program. Make sure it is set to allow
anyone or people in the contact list to receive remote monitoring calls.
I cannot use my own USB to mini USB cable.
Please use the USB cable included in the package.
I cannot dial in to get the device location.
You need to either enable dial in from anyone or numbers from the contact list using the Configuration Tool
program.
To Next Page
Loading...