Support and troubleshooting
SUPPORT AND
TROUBLESHOOTING
SOLVING COMMON PROBLEMS
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions.
video is flashing.
Power cord is disconnected.
Connect the monitor power cord.
Press the monitor power button.
connected.
Connect a video cable between the
source device and monitor. Be sure the
computer power is off when connecting
the video cable.
Press any key on the keyboard or move
the mouse to exit sleep mode.
Video card is incompatible.
Replace the video card or connect the
video cable to one of the computer’s
onboard video sources.
dark.
Brightness setting is too
low.
Open the OSD menu and select
‘Brightness’ in the ‘Picture’ menu to
adjust the brightness scale as needed.
displayed on the
screen.
disconnected.
Connect the appropriate video cable
between the computer and monitor. Be
sure that the computer power is off while
you connect the video cable.
Press the system’s power button.
is displayed on
screen.
refresh rate are set higher
than what the monitor
supports.
Change the settings to a supported
setting.