Support and troubleshooting
PREPARING TO CONTACT TECHNICAL
SUPPORT
If you cannot solve a problem using the troubleshooting tips in this section, you may need to
contact technical support. Have the following information available when you contact Dough:
• Monitor model number
• Monitor serial number
• Purchase date on invoice
• Conditions under which the problem occurred
• Any error messages received
• Your hardware configuration
• Name and version of the software you are using
CONTACTING SUPPORT
To resolve a hardware problem, go to https://www.dough.tech/pages/support. Use this site to
contact Dough and open a support case.
LOCATING THE SERIAL NUMBER AND
PRODUCT NUMBER
The serial number and product number are located on a label on the rear of the monitor. You may
need these numbers when contacting Dough about your issue.
The model number is a seven-digit alphanumerical code starting with ‘ES’.
The serial number is a twelve-digit alphanumerical code starting with ‘EVE’.
NOTE: You may need to remove the Spectrum Stand or VESA mount in order
to read the label.
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