TROUBLESHOOTING
1. Do I need to leave the frame plugged in?
This frame needs to be plugged into a DC outlet all the time.
2. Why can't I connect this frame to Wifi?
The frame supports 2.4GHz/5GHz Wifi networks only. To connect your frame to Wifi, simply
select the Wifi network you would like to connect to and enter the password correctly if
required. If your Wifi network is not on the list, restart your frame or move it closer to your
router, wait for seconds and check it again.
3. Does this frame require a Wifi connection for setup only?
This frame needs a Wifi network not only for setup but also for receiving new photos or
videos, user requests, and software updates. Without a Wifi connection, the frame only
plays photo or video files.
4. Why doesn't the frame make any sound?
Please check if the volume is turned down to 0 and if the player is in Mute mode.
5. Can I share photos and videos to the frame?
Yes, you can share both photos and videos (up to 200MB) to the frame.
6. Can I cycle pictures and videos together?
You can only play photos or videos separately.
7. Can this frame automatically turn on/off at a specific time?
Yes. To make this possible, please go to the Sleep setting and set the auto on /off time.
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