Dreame H11 MAX - FAQ; Troubleshooting Common Issues

17
EN
FAQ
Error Possible Cause Solution
The vacuum
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The handle assembly has not
been installed in place.
Reinstall the handle
assembly.
The vacuum is out of battery or
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Fully charge the vacuum,
then continue to use it.
The vacuum is upright. Recline the vacuum.
The roller brush has not been
installed in place, or the roller
brush is stuck.
Reinstall or clean the roller
brush.
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been installed in place.
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tank.
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Weak suction
force.
7KHŀOWHULVFORJJHG &OHDQWKHŀOWHU
7KHUROOHUEUXVKFRYHUŀOWHU
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been installed in place.
Make sure the parts have
been installed in place
before use.
The roller brush is entangled
by hairs.
Refer to the maintenance
manual [Clean the Roller
Brush] section.
There are some foreign objects
in the tube or the tube is
blocked.
Clean the tube.
The motor
is making a
strange noise.
7RRPXFKGLUW\ZDWHULQWKH
GLUW\ZDWHUWDQN
(PSW\WKHGLUW\ZDWHUWDQN
The main suction opening is
blocked.
Clear any blockage in the
main suction opening.
The battery
status indicator
does not light up
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7KHSRZHUDGDSWHULVQRW
plugged into the electrical
outlet.
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adapter is plugged in
properly.
7KHSRZHUDGDSWHULVQRW
connected to the charging
base properly.
Make sure they are
connected properly.