Warranty and Return
Return
Material
Authorization
Policy
Before returning a product directly to Xantrex you must obtain a Return Material
Authorization (RMA) number and the correct factory "Ship
To"
address. Products must
also be shipped prepaid. Product shipments will be refused and returned at your expense
if
they are unauthorized, returned without an RMA number clearly marked on the outside
of
the shipping box,
if
they are shipped collect, or
if
they are shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready
for reference and be prepared to supply:
• The serial number
of
your product
• Information about the installation and use
ofthe
unit
• Information about the failure and/or reason for the return
• A copy
of
your dated proof
of
purchase
Record these details in "Information About Your System" on page 50.
Return
Procedure
1.
Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging or
equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
2.
Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly marked on the
outside
of
the box.
• A return address where the unit can be shipped. Post office boxes are not
acceptable.
• A contact telephone number where you can be reached during work hours.
• A briefdescription
of
the problem.
3.
Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If
you
are
returning
a
product
from
outside
of
the
USA
or
Canada
In addition to the
above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
If
you
are
returning
a
product
to a
Xantrex
Authorized
Service
Center
(ASC) A
Xantrex return material authorization (RMA) number
is
not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
48
975-0339-01-01 .
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