Alerts
Icons will appear on the LCD touchscreen and in the MyDyson™app to alert
you that your robot needs your attention. Follow the instructions on the
MyDyson™app to clear the alert.
If you’re unable to clear the alert, call the Dyson Helpline.
Brush bar stuck
The brush bar has stopped spinning. Lift the robot and check that there
are no obstructions. Follow the ‘Maintaining your brush bar’ instructions to
remove the brush bar.
Set up a restriction in the MyDyson™app if this alert continues to happen in a
specific area of your home.
Battery not detected
Check your battery is fitted correctly.
Battery low. Place on dock.
Put your robot on the dock to charge.
Edge cleaner stuck
Check there isn’t any dust or debris blocking the edge cleaner. Remove the
obstruction, press and click the LCD touchscreen to resume the clean.
Set up a restriction in the MyDyson™app if this alert continues to happen in a
specific area of your home.
Airways blocked
Your robot has detected a blockage in the airways, that may require the bin
to be emptied.
Empty your robot’s bin following the instructions in the ‘Emptying your bin’
section of this manual.
To clear a blockage, follow the instructions in the ‘Looking after your robot’
section of this manual.
Check bin level
Check your robot’s sensors for threads, dust or smears, and clean following
the instructions in ‘Cleaning your camera lens and sensors’.
Bin not detected
Check bin is fitted correctly. Your robot won’t clean if the bin is missing or
incorrectly fitted.
Drop sensors obscured
Check your robot’s drop sensors for threads, dust or smears, and clean
following the instructions in ‘Cleaning your camera lens and sensors’.
Ambient temperature too low
Your robot’s internal temperature is too cold to clean. Put your robot back on
the dock and start the next clean once it has warmed up.
Filter not detected
Check filter is correctly fitted. Your robot won’t clean if the filter is missing or
incorrectly fitted.
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