Resetting and upgrading software
Changing ownership
When you first connect your robot to the MyDyson™app, you automatically
become its owner. Your personal data, such as Wi-Fi settings, cleaning
schedules and maps are linked to your account.
If you want to add another user, they should download the app and follow
the instructions. They’ll have the option to be a user or owner.
Owner – has full control of the data and users.
User – only has access to the functions available in the app and robot.
If you want to change ownership, or if a new user wants to take full ownership
of the robot, the robot will be removed from the original owner’s account.
A notification of change of ownership will be sent to the original owner.
Removing and resetting
To remove your robot from the app and remove your personal data, such as
maps, from the MyDyson™cloud, go into the Settings menu on the app and
remove your robot.
To erase data from your robot, go to Settings on the LCD touchscreen menu,
select ‘Erase Data’, press and click to confirm. This will erase personal data
stored on the robot, such as Wi-Fi passwords, and return your robot to its
factory settings.
Upgrading software
To get the best experience from your robot and to access all the latest
features, it’s important that your Robot’s software is up to date.
We recommend you use Auto updates.
Automatic updates
Open the Settings menu in the MyDyson™app and scroll down to Software.
Slide Auto update software to On.
When an update becomes available for your robot, it’ll automatically
download and install at the next available opportunity (when the robot is
inactive, on the dock and connected to Wi-Fi).
An update screen will be displayed on your robot. Don’t interrupt the update
until it has completed. Removing the battery during an update may cause
irreparable damage. We recommended you don’t press and hold the screen
during an update.
When the update is complete, the LCD touchscreen will return to the
Power mode screen and your robot is ready to use.
Manually update with a USB stick
Your robot’s software can be updated using a USB stick if a Wi-Fi network
isn’t available.
You’ll need to use a USB stick formatted to FAT32 with at least 1 GB free space.
The latest software update and release notes can be found on
www.dyson.com/support.
This software update should be the only item saved on to the USB stick.
Some web browsers may display the file in the browser instead of prompting
you to download it. Follow your browser’s process for saving the file onto
your USB stick.
Remove the bin and insert the USB stick into the port behind the bin. Replace
the bin and place your robot on the dock, making sure it’s powered. Select
‘Update with USB’ from the Settings menu on the LCD touchscreen.
Remove the bin and insert the USB stick into the port behind the bin.
Select ‘Upgrade’ from the menu on the LCD touchscreen.
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