Wheel stuck
Lift your robot and check for any obstructions or items that have become
entangled round the wheels.
Clear any obstruction following the instructions in the ‘Looking after your
robot’ section of this manual.
Set up a restriction in the MyDyson™app if this alert continues to happen in a
specific area of your home.
Unable to dock
Your robot has been unable to dock.
Check your dock is set up correctly by following the ‘Setting up your dock’
section in this manual.
Unable to return to dock
Your robot has been unable to return to its dock.
Your robot may have become boxed in by obstacles, ensure that its path back
to the dock is not obstructed.
Check your robot’s sensors for dust or threads and clean following the
‘Cleaning your camera lens and sensors’ section of this guide.
Your robot has its own lighting but this may not be sufficient in extremely dark
conditions. Keep lights on in the areas to be cleaned.
Go into Settings on the MyDyson™app. Check your robot’s software is up to
date and automatic upgrades are enabled.
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