M-Max Series Adjustable Frequency Drive
ii M-Max Series Adjustable Frequency Drive MN04020003E—October 2013 www.eaton.com
Support Services
The goal of Eaton is to ensure your greatest possible satisfaction with the operation of our
products. We are dedicated to providing fast, friendly, and accurate assistance. That is why
we offer you so many ways to get the support you need. Whether it’s by phone, fax, or
e-mail, you can access Eaton’s support information 24 hours a day, seven days a week.
Our wide range of services is listed below.
You should contact your local distributor for product pricing, availability, ordering, expediting,
and repairs.
Web Site
Use the Eaton Web site to find product information. You can also find information on local
distributors or Eaton’s sales offices.
Web Site Address
www.eaton.com/electrical
EatonCare Customer Support Center
Call the EatonCare Support Center if you need assistance with placing an order, stock
availability or proof of shipment, expediting an existing order, emergency shipments, product
price information, returns other than warranty returns, and information on local distributors
or sales offices.
Voice: 877-ETN-CARE (877-386-2273) (8:00 a.m.–6:00 p.m. Eastern Time U.S. [UTC –5])
FAX: 800-752-8602
After-Hours Emergency: 800-543-7038
(6:00 p.m.–8:00 a.m. Eastern Time U.S. [UTC –5])
If you are in the U.S. or Canada, and have OI or PLC questions, you can take advantage of our
toll-free line for technical assistance with hardware and software product selection, system
design and installation, and system debugging and diagnostics. Technical support engineers
are available for calls during regular business hours.
Drives Technical Resource Center
Voice: 800-322-4986 or +1 828-651-0984 (8:00 a.m.–5:00 p.m. Central Time U.S. [UTC –6])
Fax: +1 920-262-6070
e-mail: TRCDrives@Eaton.com
For Customers in Europe, Contact:
Eaton Industries GmbH
Electrical Sector
After Sales Service
Hein-Moeller-Str. 7-11
D-53115 Bonn
Phone: +49 (0) 228 6 02-3640
Fax: +49 (0) 228 6 02-61400
Hotline: +49 (0) 180 5 223822
e-mail: AfterSalesEGBonn@Eaton.com
www.moeller.net/aftersales
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