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POWERXL DM1 SERIES VARIABLE FREQUENCY DRIVES MN040049EN—September 2021   www.eaton.com
Support services
Support services
The goal of Eaton is to ensure your greatest possible 
satisfaction with the operation of our products. We 
are dedicated to providing fast, friendly, and accurate 
assistance. That is why we offer you so many ways to get 
the support you need. Whether it is by phone, fax, or email, 
you can access Eaton’s support information 24 hours a day, 
seven days a week. 
Our wide range of services is listed below.
You should contact your local distributor for product pricing, 
availability, ordering, expediting, and repairs.
Website
Use the Eaton Website to find product information. 
You can also find information on local distributors or Eaton’s 
sales offices.
Website address
www.eaton.com/drives
EatonCare customer support center
Call the EatonCare Support Center if you need assistance 
with placing an order, stock availability or proof of shipment, 
expediting an existing order, emergency shipments, product 
price information, returns other than warranty returns, and 
information on local distributors or sales offices.
Technical support contact information
Americas EMEA APAC
Website www.eaton.com/drives www.eaton.eu/electrical www.eaton.com.cn/electrical
Email VFDaftermarketEG@eaton.com AfterSalesEGBonn@eaton.com CustomerServicePDCNA@eaton.com
Phone 1-877-386-2273 (8:00 a.m. to 6:00 p.m. 
Eastern Time U. S. [UTC–5])
800-543-7038 (6:00 p.m. to 8:00 a.m. 
Eastern Time U.S. [UTC–5])
TRCDrivesTechSupport@eaton.com
+49 (0) 180 5 223822 800 9881203