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Network Security &
Vulnerability Disclosure
CHANGE MECHANISMS
Users can change their login identity by switching accounts and entering the
password corresponding to that account on EcoFlow app login page. See the
Installation Guide delivered with the inverter.
SENSORS
• The device can be connected to a smart meter via the COM port for power
sampling.
• The device comes with built-in NTC to sample the internal inverter
temperature for control strategies.
SECURITY SETTING
Users will be instructed to set an access password during the initial binding of
the device. See the Installation Guide delivered with the inverter.
SETUP CHECK
Each input by the user is checked based on the validation rules. The only
scenario where the user can make an insecure input is creating a new user
account. If the password entered does not comply with the password rules,
the app immediately notifies the user via a pop-up window, and the setup
process can only proceed when the user enters valid characters.
PERSONAL DATA
The device will record the hotspot information of the wifi accessed by the user
so that the device can automatically connect to the corresponding hotspot
after re-powering on without having to reenter the information.
TELEMETRY DATA
• Telemetry parameters include home load power consumption, PV production,
grid usage, etc., to be revealed to the user via EcoFlow App or web portal.
• Telemetry parameters include internal inverter parameters such as current,
voltage, temperature, etc., which are used for safety diagnosis of the
device.
ERASING DATA
• Users can visit the home page of the EcoFlow App, and delete the
corresponding data by tapping the following in sequence Settings > Reset
and erase data.
• User can visit the home page of Ecoflow app, and select Account settings >
Delete account to write off app account.
MODEL DESIGNATION
• EF HD-P3-29K9-S1
• EF HD-P3-25K0-S1
• EF HD-P3-20K0-S1
• EF HD-P3-15K0-S1
SUPPORT PERIOD
The product warranty and software support period are both 15 years.
VULNERABILITY DISCLOSURE POLICY
For the Vulnerability Disclosure Policy, users can visit Ecoflow's official
website at
https://account.ecoflow.com/agreement/en-uk/EFSRC_Vulnerability_
Disclosure_Plan.html
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