ECOVACS DEEBOT Y1 PRO PLUS

Questions and Answers

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Joanna RobinsonAug 20, 2025
What to do if ECOVACS Vacuum Cleaner is unable to return to Auto-Empty Station?
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  Ashley PinedaAug 20, 2025
  If your ECOVACS Vacuum Cleaner is unable to return to the Auto-Empty Station, check the following: First, ensure the Auto-Empty Station is placed correctly according to the user manual's "Charging Robot" chapter. Make sure the Auto-Empty Station is powered on and not moved. It is recommended that the robot starts cleaning from the Auto-Empty Station. Lastly, ensure the charging route is clear; for example, the door to the room with the Auto-Empty Station should be open.
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Timothy MartinAug 22, 2025
Why ECOVACS Vacuum Cleaner returns to the Auto-Empty Station before finishing cleaning?
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  Brian JenkinsAug 22, 2025
  Your ECOVACS Vacuum Cleaner might return to the Auto-Empty Station before finishing cleaning for a couple of reasons. The room might be too large, requiring the robot to recharge. To resolve this, enable Continuous Cleaning in the app. Alternatively, the robot might be unable to reach certain areas due to furniture or barriers. Try tidying up the area by placing furniture and small objects in their proper places.
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Gary HornAug 25, 2025
What to do if my ECOVACS Vacuum Cleaner is unable to charge?
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  Victoria BallAug 25, 2025
  If your ECOVACS Vacuum Cleaner is not charging, there are several things to check: * Ensure the Auto-Empty Station is connected to a power supply and the indicator light is on. * Verify that the robot's charging contacts are properly connected to the Auto-Empty Station's charging contacts and that the START button is flashing. Also, inspect both sets of contacts for dirt and clean them if necessary. * Make sure the robot is being charged and operated within a temperature range of 0-40 degrees. * If the robot has been unused for an extended period leading to charging issues, contact customer service for assistance.
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Jillian MorenoAug 27, 2025
What to do if the inner side of ECOVACS Vacuum Cleaner Auto-Empty Station is dirty?
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  Henry WalkerAug 27, 2025
  If the inner side of your ECOVACS Vacuum Cleaner Auto-Empty Station is dirty, it may be because fine particles have penetrated the dust bag and stuck to the inner side. Clean the inner side of the Auto-Empty Station. Alternatively, the dust bag may be broken, in which case you should replace it.
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Jacob ChangAug 28, 2025
How to fix ECOVACS Vacuum Cleaner that can't connect to APP?
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  hicksmatthewAug 28, 2025
  If your ECOVACS Vacuum Cleaner can't connect to the app, there might be a few reasons. First, ensure that the router's username and password you entered are correct. Second, make sure the robot is within the router's network signal coverage. Also, the robot needs to be in configuration mode. You can achieve this by ensuring the robot is powered on, then pressing the Charging Button and Spot Cleaning Button simultaneously for 3 seconds until you hear a voice prompt. Finally, confirm you are using a 2.4GHz or 2.4/5GHz network, as the robot does not support 5G networks. Also, ensure you have downloaded the correct ECOVACS HOME App from the store.
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Dwayne BradfordAug 30, 2025
Why did my ECOVACS Vacuum Cleaner map get lost?
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  elizabethblairAug 30, 2025
  The map may be lost if the robot is moved manually. To recover, try moving the robot back to the Auto-Empty Station. Find the stored map in the app's map storage and press "use map" to recover it. If the problem persists, restart the mapping process.
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Russell GlassSep 1, 2025
Why ECOVACS Vacuum Cleaner can't create maps in APP?
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  cheryl35Sep 1, 2025
  If your ECOVACS Vacuum Cleaner can't create maps in the app, it might be due to a few reasons. The robot must start working from the Auto-Empty Station. Also, avoid moving the robot while it is working. Finally, allow the robot to return to the Auto-Empty Station when it finishes cleaning.
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Virginia SolisSep 3, 2025
Why ECOVACS Vacuum Cleaner has abnormal noise during cleaning?
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  marynealSep 3, 2025
  Abnormal noise during cleaning with your ECOVACS Vacuum Cleaner can occur for a couple of reasons. The side brush and main brush might be entangled, or the dust box and filter could be blocked. Regularly clean the side brush, main brush, dust box, and filter. Alternatively, the robot may be in max mode, so try changing to standard mode.
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Joshua HowardSep 5, 2025
What to do if ECOVACS Vacuum Cleaner gets stuck while working?
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  Paula PetersonSep 5, 2025
  If your ECOVACS Vacuum Cleaner gets stuck while working and stops, it could be tangled with something on the floor, such as electrical wires, curtains, or carpet fringing. The robot will attempt to free itself. If it cannot, manually remove the obstacles and restart it. Alternatively, the robot might be stuck under furniture. In this case, set a physical barrier or a Virtual Boundary in the ECOVACS HOME App.
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pclarkSep 7, 2025
Why ECOVACS Vacuum Cleaner dust collection failed?
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  Christina LarsenSep 7, 2025
  Dust collection failure in your ECOVACS Vacuum Cleaner could be due to a couple of reasons. The Auto-Empty Station might detect low dust collection efficiency. If this happens, replace the dust bag and close the Auto-Empty Station cover. If the app indicates the dust bag is not full, try reinstalling it. Another possible cause is a blocked dust box outlet. If so, take out the 2 in 1 Module and clean the dust box outlet.