EDGE-1830 EDGE-2440 / EDGE-3240 / EDGE-2460 / EDGE-3260 / EDGE-3860 / EDGE-4460 / EDGE-3270
Original Service Manual 1 Rev 1.6, January 2021
1. SAFETY INFORMATION
All service technicians of the EDGE Oven must read this summary and all warnings and cautions in the
manual.
Any internal part(s) replacement or assembly and reassembly must be performed by qualified service
personnel with a good understanding of mechanical, gas and electrical components. If difficulties arise
in locating a qualified service person, please contact your EDGE oven distributor or MF&B for
assistance in locating qualified personnel to assist you.
❖ Purpose of this manual
The purpose of this manual is to assist with common troubleshooting scenarios and provide a quick
reference guide for service providers. The information within this document is not intended for
customers or the inexperienced.
❖ Service policy
All repairs on products within the warranty period must be PRE-AUTHORIZED by MF&B Restaurant
Systems, Inc., or an approved representative within the destinated region. Unauthorized repairs
will not be reimbursed. Modifications will void the warranty. Consult the WARRANTY POLICY
within the Installation and Operation Instructions for complete details.
If the product fails to function correctly—or if you need assistance, service, or spare parts—contact
MF&B Restaurant Systems, Inc.
Before contacting MF&B Restaurant Systems, Inc., try to duplicate the problem, and check electrical
outlets and gas supply lines to ensure that they are not causing the problem. When calling, please
be prepared to provide:
• Supplier, model number, and serial number of your product.
• Complete description of the problem.
• Complete name, address, and phone number of your facility.
• For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number.
• For parts orders, the required spare or replacement part numbers.
If your product requires warranty, or non-warranty repair service, please call MF&B Restaurant
Systems, Inc. first. A representative will assist you troubleshooting the problem and will make every
effort to solve it over the phone, avoiding potential unnecessary expenses and downtime.
In case a service call cannot be avoided, the representative will record all necessary
information and may attempt to coordinate the delivery of repair parts with a servicer in your area.
Repair parts which are not used and/or replaced parts should be returned to MF&B Restaurant
Systems, Inc.
To aid in quick service and to accommodate the servicers needs, ensure the product is accessible
and that there is ample clearance for the product to be disconnected and rotated as needed.
Due to the size of the product and the size of the product parts, a servicer may require assistance
with some handling or maneuvering or this product or product parts. Please use care and correct
lifting techniques.
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