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License and Warranty Information
This section provides a link to the license information related to the
operation of EdgeMarc hardware and software as well as the EdgeMarc
hardware warranty.
EdgeMarc Limited Hardware Warranty
For a period of five (5) years from the date Edgewater Networks ships the
Product to Purchaser (“Warranty Period”), Edgewater Networks warrants
that such Hardware will be (i) free of defects in material and workmanship
under normal authorized use consistent with the Hardware Installation
Guide instructions and will (ii) substantially conform to Edgewater
Networks’ published specifications for such Hardware as of the date of
Purchaser’s order. Purchaser shall notify Edgewater Networks of any
nonconformance during the Warranty Period. Purchaser’s sole and
exclusive remedy and Edgewater Networks’ entire liability under this
limited warranty shall be for Edgewater Networks, at is sole option, to
either repair or advance replace such nonconforming Hardware as set forth
in this limited warranty. In case of repair, Purchaser must obtain return
authorization verification from Edgewater Networks and return the
nonconforming Hardware to a designated repair facility, freight prepaid,
with a statement describing the nonconformity. Nonconforming Products
must be returned to Edgewater Networks within fourteen (14) business
days. If Purchaser fails to return the Product within the specified time
frame, Edgewater Networks will charge Purchaser for the cost of new
Product purchase. Edgewater Networks may repair such nonconforming
Hardware with either new or refurbished equipment. Edgewater Networks
will use commercially reasonable efforts to ship replacement Hardware
within fifteen (15) business days after receipt of the returned Product to a
designated repair facility. In case of advance replacement, if Edgewater
Networks in its sole determination and approval deems that advance
replacement units are necessary, advance replacement units will be
shipped on the same business day for next-day delivery (within the
Continental US) if Edgewater Networks receives and acknowledges
Purchaser’s notification by 1:00 PST. If Edgewater Networks, in its sole and
independent determination, deems the Hardware to be allegedly defective
or malfunctioning, then Edgewater Networks may refund the purchase
price paid by the Purchaser.
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