Tasks to replace an SP
EMC VNXe3100/VNXe3150 — Replacing a Storage Processor 11
Task 10: Reboot the replacement SP
Once you have installed the replacement SP and returned the SP assembly to the chassis,
reboot the recently serviced (replacement) SP to ensure that it leaves Service mode:
1. From Unisphere, select Settings, then Service System.
2. Log in with your service password.
3. In the System Components column, select the storage processor currently in Service
mode.
4. Under Service Actions, select Reboot, then Execute service action.
It may take up to 12 minutes for the system to complete its reboot to return to Normal
mode and restart the servers.
5. Refresh your browser, or follow the on-screen instructions, to bring the software out of
Service mode and restore full-function Unisphere.
Task 11: Verify the operation of the replacement SP
Verify that the replacement SP is recognized by your system, and operating correctly:
1. In Unisphere™, select System, then System Health.
2. Select the replacement SP in the Component list or the graphical view:
• In the Component list, the SP should be marked with a status OK icon:
• In the graphical view, the SP should be highlighted green.
If the system health monitor shows the SP as faulted, contact your service provider.
Task 12: Return the faulted SP
1. Package the faulted SP in the shipping box that contained the replacement SP, and
seal the box.
2. From Unisphere, click Support > Need more Help? > Customer replaceable parts >
Return a customer replaceable part to enter the EMC Online Support website. The site
includes detailed instructions on how to return faulted parts.
If your screen does not show the Return a customer replaceable part option, contact
your service provider for instructions on what to do next.
3. Follow the on-screen instructions. The website includes a printable return label and
box pickup information.
4. Attach the shipping label, and contact the appropriate person to pick up the parts.
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