Chapter 7  Troubleshooting      33 
Liebert GXT4 UPS 700VA ~ 3000VA (230V) User Manual 
Chapter 7   Troubleshooting 
This section indicates various UPS symptoms a user may encounter and troubleshooting steps in the event the UPS 
develops a problem. Use the following information to determine whether external factors caused the problem and 
how to remedy the situation. 
7.1   UPS Symptoms 
The following symptoms indicate the Liebert GXT4 has malfunctions. 
1. The fault indicator will be illuminated, and the LCD display panel will display the fault. 
2. An alarm buzzer will sound, indicating that the UPS requires attention. 
7.1.1   Indicator And LCD Display Panel 
In addition to the fault indicator being illuminated, the LCD display panel will display the fault. The displayed fault on 
the LCD display panel is described in Table 7-1. 
Table 7-1    Description of the displayed fault 
Displayed fault  Cause  Corrective Steps 
UPS self test failed  The battery is bad or weak  Call customer service 
UPS shutdown command received 
The UPS shuts down through 
communication 
Call customer service 
UPS overload  The UPS is overloaded  Reduce the load and call customer service 
Inverter Out of Order  The inverter is faulty  Call customer service 
Battery Weak/Bad  The battery is bad or weak  Replace the battery 
Output Short-circuit  The output connection is short-circuited 
Shut down the equipment and call customer 
service 
DC Bus Over-voltage  The DC bus is faulty  Call customer service 
UPS Over-temperature 
Over-temperature occurs to the UPS and 
the UPS will transfer to Bypass mode 
Reduce the load and call customer service 
Charger Out of Order  The charger is faulty  Call customer service 
Fan Out of Order  At least one fan is faulty  Call customer service 
DC Bus Discharge Fail  DCDC failure occurs  Call customer service 
 
  Note 
If the UPS encounters a fault, and you do not perform any operation on it within two minutes, the LCD backlight will flash (on 1s 
and off 1s) to remind you of the fault. You can press any button to exit the flash mode. If you still do not perform corresponding 
operation on the UPS, the LCD backlight will flash again until you handle the UPS fault. 
 
7.1.2   Audible Alarm 
An audible alarm will be used in conjunction with the visual indicator to indicate to the user a change in UPS 
operating status. The audible alarm will enunciate as given in Table 7-2. 
Table 7-2    Audible alarm description 
No. Condition  Alarm 
1  Battery discharge  Half-second beep every 10 seconds 
2  Low battery  Two half-second beeps every 5 seconds 
3  UPS fault, load on bypass  1-second beep every 4 seconds 
4  UPS fault, no power to load  Continuous 
5  Overload  Half-second beep every half second 
6  Battery  Replacement 2-second beep every 2 minutes 
7 Battery loss  Continuous 
8 
Wiring problem (including line-to-neutral reversal or a 
loss of proper grounding for UPS) 
Continuous