Table 6-1: Troubleshooting Initial Connection (continued)
Issue Troubleshooting steps
Can not find
Gateway after
changing IP
address
1. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP
address should be 155.177.0.yyy).
Can not find
Gateway using
Secondary
Ethernet Port
1. Verify which Ethernet port is being used on the Gateway.
2. Verify the IP address for the Gateway (default primary port is
192.168.1.10, default secondary port is 192.168.2.10).
3. Verify the IP address of the PC/laptop is in the same subnet range as the
Gateway (i.e. If the Gateway IP is 155.177.0.xxx, then the PC/Lap IP
address should be 155.177.0.yyy).
Can not log into
the Gateway
1. Verify the user name and password. The administrator user name is
admin and the default password is default. See Table 2-1.
Table 6-2: Troubleshooting AMS Wireless Configurator
Issue Troubleshooting steps
Gateway does not
appear in AMS
Wireless
Configurator
1. Verify the Security Setup Utility is installed on the same PC as AMS
Wireless Configurator.
2. Setup a wireless network interface using the Network Configuration
application. See Section 4: Commissioning.
3. Verify if the wireless network interface is configured for Secure Gateway
Communications.
4. Verify secure/unsecure AMS Wireless Configurator protocol settings in
the Gateway. Log on to the Gateway and navigate to SETUP > SECURITY >
PROTOCOLS.
5. Restart AMS Wireless Configurator data server. Right click on AMS
Wireless Configurator server icon in the Windows system tray (lower right
corner) and select stop server.
Wireless devices
do not appear
under the
Gateway
1. Verify wireless devices are connected to the Gateway. Log on to the
Gateway and navigate to EXPLORER.
2. Right click on wireless network and select rebuild hierarchy.
Wireless device
appears with red
HART
®
symbol
1. Install latest device support files from AMS Wireless Configurator. Go to
Emerson.com/Automation/AMS.
Device
configuration
items are grayed
out
1. Verify whether current or historical information is being displayed. This
setting is displayed at the bottom of each device configuration screen.
Configuration requires the Current setting.
2. For security purposes a configuration timeout is applied to sessions that
have been idle for more than 30 minutes. Log back into AMS Wireless
Configurator.
Troubleshooting Reference Manual
September 2020 00809-0200-4420
58 Emerson.com/Rosemount
To Next Page
Loading...
Need help?
General
