14
Q&A
Q: Why the music cuts in and out sometimes?
A: Please make sure there is no obstacle between the earphones and
your device. Please make sure there is no Microwave oven / Wifi
transmitter around you, which are more likely to produce electromagnetic
interference and result in signal interruption.
Note: Please keep your phone and the master earphone (L) as close as
possible, ensure more stable Bluetooth connection.
Q: What should i do if there are connectivity and pairing issues?
A: Please make sure both earphones have been turned o and try to
forget all the devices’ name in your mobile phone’s Bluetooth list, then
reconnect the earphones to the mobile phone.
Q: How to contact ENACFIRE Customer Service Team?
A: If you have any issue with the product, please contact us via
support@enacfireglobal.com (US/ CA) / moongu@enacfireglobal.com
(UK). We will reply to you within 24 hours and 100% solve your issue.
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