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Service Information
GENERAL INFORMATION
Your SWIMCROSS
exercise system
has been designed to provide
years of trouble-free use. As with any appliance, problems may
occasionally occur that require the expertise of a qualified service
person. Though such simple repairs as resetting a GFCI switch or
breaker, or resetting a high limit thermostat may not require a service
call, they may indicate that a more serious condition exists. These
conditions may require an experienced service person. Before calling for
service, please refer to the Troubleshooting Guide. Always retain your
original sales receipt for future reference.
GFCI AND HIGH LIMIT THERMOSTAT
If your
exercise system
fails to operate at any time, first check the
power supply to the
exercise system
.
Check each of the GFCI breakers in the subpanel. If a GFCI has tripped,
reset it. If it will not reset, this may be an indication of a ground fault
(short circuit) within the electrical components. Contact an Authorized
Service Technician for a complete diagnosis.
If upon checking the GFCI’s you find that they have not tripped, check
the house breaker panel and ensure the main breaker for the electrical
circuit supplying the
exercise system
has not tripped. If it has, this is an
indication that the circuit was either overloaded or a ground fault exists
between the breaker panel and the
exercise system
receptacle or
subpanel. Contact a qualified electrician.
If upon checking the main house breaker and
exercise system
GFCI’s you find no failures, check the high limit thermostat. To check
it, simply turn off power to the
exercise system
for 30 seconds. This
will automatically reset the high limit thermostat if it has tripped. If the
exercise system
energizes once you turn the power back on, this
indicates reduced water flow through the heating system. Tripping of
the high limit thermostat is normally a result of one or a combination
of these problems. 1) clogged filter cartridge(s), 2) blockage within the
system plumbing, 3) a non-functioning heater circulation pump, 4) power
was not disconnected from the
exercise system
before it was drained,
5) an air lock in the plumbing lines. (The Power Indicator on the front of
the
exercise system
’s control panel will also be blinking if the high limit
thermostat circuit has tripped.)
If the
exercise system
does not function after tripping and resetting
the GFCI’s or resetting the high limit thermostat, then the problem
should be referred to an Authorized Service Technician. Refer to the
Troubleshooting Guide for additional service information.
MISCELLANEOUS SERVICE
INFORMATION
The control and high-limit thermostats are equipped with electronic
sensors that are connected to the
exercise system
’s plumbing. Never
cut or kink the wires that connect the sensors to the thermostats within
the control box.
The jet pump is equipped with a thermal overload cutoff switch that is
designed to protect the pump from overheating. If the pump shuts itself
off in an older
exercise system
, it could indicate failure of the pump
motor bearings. If the pump shuts itself off in a new
exercise system
, it
is usually the result of one or a combination of the following factors:
• Thermal overload: Although mass-produced, not all thermal overload
cutoffs are exactly the same. Some are more sensitive than others and
will shut the pump off at lower temperatures.
• High temperature: All SWIMCROSS
exercise system
models are
equipped with a jet pump shroud that vents the heat generated by the
pump motor to the outside of the equipment compartment, and back
into the
exercise system
water. If the vent is blocked by masonry,
grass or debris, overheating of the jet pump may occur. Once the pump
motor has cooled sufficiently and any blockage has been removed from
the vent opening, the jet pump can be restarted.
• Friction: Sometimes the moving parts of a new pump are tight enough
to cause heat build-up due to friction. After a normal break-in period,
the pump will run cooler.
• Improper wiring: If the
exercise system
is connected with an extension
cord, and/or the house wiring is undersized, the pump may starve
for voltage and therefore may draw more amperage and generate
excessive heat.
• If the pump is shutting down due to excessive heat, make sure the
equipment compartment has adequate ventilation. The air gap at the
bottom must not be blocked. Should your jet pump continue to shut off
after short periods of use, contact a qualified service technician.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the SWIMCROSS
exercise system
has
been improperly installed, subjected to alteration, misuse, or abuse, or
if any repairs on the
exercise system
are attempted by anyone other
than an authorized representative of Watkins Wellness. Alteration shall
include any component or plumbing change, electrical conversion, or the
addition of any non-approved sanitation or water purification device or
heating system which contributes to component or unit failure or unsafe
operating system. Misuse and abuse shall include any operation of
the
exercise system
other than in accordance with Watkins Wellness
printed instructions, or use of the
exercise system
in an application
for which it is not designed; specifically: use of the
exercise system
in a non-residential application; damage caused by operation* of the
exercise system
at water temperatures outside the range of 2°C and
49°C (35°F and 120°F); damage caused by a dirty, clogged or calcified
filter cartridge; damage to the
exercise system
surface caused by
the use of tri-chloro chlorine, BCDMH, misuse of chemical tablets in
a floater, acid, or any other
exercise system
chemicals or
exercise
system
surface cleaners which are not recommended by Watkins
Wellness; damage caused by allowing undissolved
exercise system
sanitizing chemicals to lie on the
exercise system
surface (no
exercise
system
surface material can withstand this kind of abuse); damage to
components or
exercise system
surface caused by improper water
chemistry maintenance; and damage to the
exercise system
surface
caused by leaving the
exercise system
uncovered while empty of water
and in direct exposure to sunlight (this may cause solar heating distress
in warm weather regions). These are considered abuses and may
invalidate this warranty.
*Operation of the
exercise system
does not mean “use” of the
exercise
system
! Watkins Wellness does not recommend using the
exercise
system
if the water temperature is above or below the
exercise
system
’s control panel temperature range.
Service Information
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