Getting Help
Introduction 1-5
Standalone or Rack Mountable Chassis
The Matrix N7 chassis can be installed as a freestanding unit on a shelf or table. The Matrix N7
chassis can also be mounted into a standard 48.26-centimeter (19-inch) equipment rack. An
equipment shelf is shipped with the chassis that you install prior to installing the chassis. The
Matrix N7 chassis can then be slid onto the shelf into place and then fastened to the chassis. Refer
to Section 2.1 for requirements on ventilation and cooling.
1.3 GETTING HELP
For additional support related to the modules or this document, contact Enterasys Networks using
one of the following methods:
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com/support
Phone 603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
Internet mail support@enterasys.com
To expedite your message, please type [eth] in the subject line.
To send comments or suggestions concerning this document to the Technical Writing Department:
techwriting@enterasys.com
To expedite your message, please type [techwriting] in the subject line, and include the document
Part Number in the email message.
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