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EM1, EM2 Card Printers User’s Guide 31
Chapter 6: Troubleshooting
This chapter provides information to help you respond to card printer
messages. It also explains how to clear card jams and how to recover
from other errors.
This section helps you identify and fix basic issues that can occur during printing. Also refer to the
XPS Card Printer Driver User’s Guide or OpenCard manual for additional troubleshooting
information.
The section starts with an overview of card production and printer issues you may encounter:
Locate a Problem Within the Card Production System on page 32
Locate a Problem with Basic Printer Functions on page 33
This section also describes troubleshooting for the following:
Installation Problems on page 35
Card Printer Driver Problems on page 37
Card Appearance on page 40
Magnetic Stripe Problems on page 46
Clear a Card Jam on page 48
Repair a Broken Ribbon on page 49
Messages and Conditions on page 50
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