Entrust EM2 - The Printing Is too Dark; The Monochrome Printing Has Flaws

44 Troubleshooting
The printing is too dark
The monochrome printing has flaws
Problem Probable Cause Solution
The card shows wrinkles
in darkly colored areas.
The card includes very
dark areas.
Change the design to use smaller areas of
dark color.
The printhead is not
aligned correctly.
Contact your service provider.
All color printing is darker
than intended.
Color adjustment is too
dark. A change in the
card stock you use can
alter the appearance of
printed cards.
Change the color adjustment settings. Refer
to “Color Printing” in the printer’s Installation
and Administrator’s Guide, and “Color
Adjustment Tab” in the XPS Card Printer
Driver User’s Guide.Refer to “Color Printing”
in the printer’s Installation and
Administrator’s Guide.
Problem Probable Cause Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is balanced
to print both fine text
and bar codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes, change
the text to improve printing. Refer to
“Monochrome Printing” in the printer’s
Installation and Administrator’s Guide.
The text is formatted to
print with color, and the
card is being printed with
monochrome ribbon.
Contact your service provider. Format text to
print black so that the text is not dithered.