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Sigma DS4
Entrust Sigma DS4 User Manual
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Revision Log
Rev
i
sion
Date
Description of Changes
A
November 2020
Firs
t
r
el
ea
se of this document
B
March 2021
Updated
document with new prin
ter fea
t
ur
e
s.
C
September 2022
Updated
document with new prin
ter fea
t
ur
e
s.
D
February 2023
Updated
document with Secur
e Scra
m
ble option.
E
September 2023
Updat
e
d
document f
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r 3
i
nput/3 output m
ulti-hopper
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6
Table of Contents
default chapter
7
Table of Contents
7
Chapter 1: Introduction
11
About this Manual
11
Intended Audience
11
Technical Support
11
Chapter 2: About the Printer
13
About the Sigma Card Printers
13
Printer Components
14
Printer Left Side
14
Printer Front and Right Side
15
Single-Hopper Printer
15
The Printer Cover
16
Printer Back
17
Multi-Hopper Printer
18
Input/3 Output Multi-Hopper Printer
19
Multi-Hopper Input Cartridge
20
Multi-Hopper Output Cartridge
21
Manual Feed Input Hopper
22
Inside the Printer
23
Print Ribbons
24
Ribbon Cartridge
24
Prefilled Print Ribbon Cassette
25
Optional Components
26
ES1 Emboss Module
26
Rear Indent Module (RIM)
26
Light Curing Module (LCM)
27
Printer Configuration Label
28
Multi-Hopper Configuration Label
30
Chapter 3: Using the Printer
33
Printer Overview
33
Equipment
33
Tasks and Users
34
Secure Encryption
34
Printer Controls
35
Power Button
35
User Button
35
Down Arrow, up Arrow, and Enter Key
35
LCD Panel Icons
36
LCD Panel Menus
37
Retrieve the Printer's Network IP Address
39
Retrieve an Ipv4 Address
39
Retrieve an Ipv6 Address
41
Print a Test Card
44
Load and Replace Supplies
45
Load Cards
45
Single-Hopper Printer
45
Use the Exception Slot
45
Manual Feed Input Hopper Printer
46
Multi-Hopper Printer
46
Use the Multi-Hopper Exception Slide
48
Input/3 Output Multi-Hopper
49
Replace the Print Ribbon
50
Load the Print Ribbon Cartridge
50
Install the Prefilled Print Ribbon Cassette
51
Use the Printer Dashboard
53
Chapter 4: Print Cards
55
Before You Begin
55
Print from Instant Financial Issuance Software
56
Chapter 5: System Maintenance
57
Maintain the Printer
57
Clean the Printer
58
Single-Hopper Printer
58
Multi-Hopper Printer
59
Run the Cleaning Card
60
Prepare the Printer for Use
61
Clean the Printhead
62
Empty the Reject Tray
64
Chapter 6: Troubleshooting
65
Locate a Problem Within the Card Production System
66
Locate a Problem with Basic Printer Functions
67
Installation Problems
68
Network Installation Troubleshooting
68
Card Appearance
69
Something DID Not Print
69
The Color Printing Has Flaws
70
The Printing Is too Light
71
The Printing Is too Dark
72
The Monochrome Printing Has Flaws
72
Magnetic Stripe Problems
73
Use Advanced Troubleshooting Tools
74
Clear a Card Jam
75
Repair a Broken Ribbon
76
Messages and Conditions
76
Messages on the Printer LCD
77
Messages in the Printer Dashboard
77
Other Messages
77
Respond to Messages
77
Printer Messages
78
Close and Lock Doors
78
100: Request Not Supported
78
101: Job Could Not Complete
78
102: Card Not in Position
78
103: Printer Problem
79
104: Critical Problem
79
105: Magstripe Data Error
79
106: Magstripe Data Not Found
80
107: Magstripe Read Data Error
80
108: Magstripe Read no Data
80
109: Print Ribbon Problem
81
110: Print Ribbon out or Missing
81
111: Card Not Picked
81
112: Card Hopper Empty
82
113: Close Cover to Continue
82
114: Cover Opened During Job
82
116: Magstripe Not Available
83
117: Reader Not Available
83
118: Print Ribbon Type Problem
84
119: Print Ribbon Not Supported
84
120: User Paused the Printer
84
121: Print Ribbon Not Identified
85
122: Magstripe Format Problem
85
123: Insert New Card Side 1 up
85
124: Insert same Card Side 2 up
85
149: Option Not Installed
86
150: Print While Unlocked
86
151: Failed to Lock
86
152: Insert New Card Side 2 up
86
153: Insert same Card Side 2 up
87
170: Insert New Card Side 1 up
87
171: Insert same Card Side 1 up
87
172: Insert Cleaning Card
87
173: Improper Shutdown
87
245: Configuration Error
87
275: Multi-Hopper Error
87
276: Multi-Hopper Card Jam
88
277: Multi-Hopper Pick Error
88
Other manuals for Entrust Sigma DS4
Installation And Administrator's Guide
66 pages
User Reference Guide
24 pages
Quick Install Guide
2 pages
5
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Entrust Sigma DS4 Specifications
General
Brand
Entrust
Model
Sigma DS4
Category
Printer
Language
English
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