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TroubleShooting
Problem Possible Cause Solution
Locking
conditions
Reset the Proame IFC board
· Turn the system off by pressing the ON/OFF button on
the transmitter
· After approximately 2 seconds press the ON/OFF button
on the transmitter again.
· In the manual ame control mode, use the down arrow
button to reduce the ame to off, indicated by the word
OFF displayed on the transmitter LCD screen.
· Wait approximately 2 seconds and press the up arrow
button, the ignition sequence will start.
· With the transmitter off, disconnect main power from
stove for a few seconds then re-connect power.
· Wait approximately 2 seconds and press the Reset
button on the IFC
Main burners
will not start
The pilot ame has gone out · See “Pilot will not remain lit”
The remote control is not working
correctly
· Replace the batteries
The thermostat is set too high · Set the thermostat to a lower temperature
Flame lifting
Leak in vent pipe · Check for leaks in vent connections
Improper vent conguration
· Check vent conguration with manual
Terminal may be re-circulating ue
gases
· Check to see if terminal is on correctly
· May need to install high wind termination cap.
· Contact dealer
Blue Flames
The heater has just been started
· Normal during start up: ame will yellow as the replace
heats up
Improper air shutter adjustment · Adjust air shutter – contact your dealer
Glass fogs up
Normal condition: after the
appliance warms up the glass will
be clear.
**Due to additives in gas, glass may get hazy during
operation** Clean as needed.
Flames are
burning
“dirty” or
sooting
The logs or glasses are placed
incorrectly
· Check log positioning
· Check level of glasses layout
Improper air shutter adjustment
· Increase primary air by opening the air shutter and/or
by opening the vent restrictor
· Check for proper venting and blockage of the vent
termination
· See also “Burners will not remain lit”
Incorrect rating input
· Check manifold pressure and clock input rating for over-
ring
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