EPOS EXPAND VISION 3T User Manual

34If a problem occurs���
If a problem occurs���
If a problem occurs that is not listed here or if the problem cannot be solved with
the proposed solutions, please contact your local EPOS partner for assistance� To
nd an EPOS partner in your country, search at www�eposaudio�com�
Collaboration bar solutions
Problem Possible cause Solution Page
Microsoft Teams
call can not be
established
Firewall is blocking the call
> Check and change the network
rewall settings based on
Microsoft Teams guidelines�
–
Camera image
not displayed
correctly
Camera position not optimal
> Change the camera positioning
and zoom level�
25
Mouse pointer not
visible on screen
Mouse pointer disappears
after a while
> Press the remote control’s arrow
button�
–
No audio Connector not inserted
correctly
> Check the cable connection� 15
Privacy mode for microphone
active: collaboration bar front
LEDs blue
> Press the mute button on top of
the collaboration bar�
30
Speakerphone is turned o
> Press and hold the Power on/o
button for 2 seconds�
–
Low video quality Poor internet connection
> Check your internet connection
performance�
–
Plastic protection on camera
lense not removed
> Remove the plastic protection� –
No picture on
connected
screen/monitor or
no video captured
Wrong input source selected
on connected screen/monitor
> Change input on the screen/
monitor�
15
Cable not connected
properly
> Check the cable connection� 15
Privacy mode for camera
active: collaboration bar front
LEDs red
> Press the camera button on top
of the collaboration bar�
30
Remote does
not react to any
button press
Batteries empty
> Replace the batteries� 21
Collaboration bar
does not respond
Collaboration bar has
experienced an unexpected
error
> Unplug and plug-in the power
supply unit to reboot�
–
35If a problem occurs���
Speakerphone solutions
Problem Possible cause Solution Page
No audio signal USB connector not inserted
correctly
> Check the connectors and the
adapter�
19
Volume is adjusted too low
> Increase the volume� 26
Speakerphone is turned o
> Press and hold the Power
button for 2 seconds�
–
Activity LED is
dimmed and all
other LEDs o
Speakerphone in standby
mode
> Wake up the collaboration bar� 29
Speakerphone
does not react to
any button press
Speakerphone has
experienced an unexpected
error
> Press and hold the Power on/o
button for 10 seconds to reboot�
–
For further solutions, check the EXPAND SP 30T User Guide on the product page
at www�eposaudio�com�

EPOS EXPAND VISION 3T Specifications

General

Brand	EPOS
Model	EXPAND VISION 3T
Category	Webcam
Language	English