Cannot access the shared printer
Cause What to do
Inappropriate texts are used for the Share name of the
shared printer.
Do not use spaces or hyphens for the Share name.
An additional driver cannot be installed on the client
computer, although the print server’s OS and the client
OS are different.
Install the printer drivers from the Software Disc.
Your network system causes this problem. Ask the administrator of the network for assistance.
Note:
For the additional driver to be installed, please see the table below.
Server OS Client OS Additonal Driver
Windows XP
*
Windows XP clients Intel Windows 2000 or XP
Windows XP x64 clients x64 Windows XP
Windows XP x64, Windows Server 2003,
or Windows Server 2003 x64
*
Windows XP clients Windows XP and Windows Server 2003
Windows XP x64 clients x64 Windows XP and Windows Server
2003
Windows 10, Windows 8.1, Windows
8.1 x64, Windows 8, Windows 8 x64,
Windows 7, Windows 7 x64, Windows
Vista, Windows Vista x64, Windows
Server 2016, Windows Server 2012/R2,
Windows Server 2008, 2008 x64/R2
Windows 10, Windows 8.1, Windows 8,
Windows 7, Windows Vista, or Windows
XP clients
x86 Type 3 - User Mode
Windows 10, Windows 8.1 x64,
Windows 8 x64, Windows 7 x64,
Windows Vista x64, or Windows XP x64
clients
x64 Type 3 - User Mode
*
The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 3, Windows 2003 Service
Pack 2, or later.
AL-M320DN/AL-M310DN/AL-M220DN User's Guide
Troubleshooting
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