Epson BrightLink Pro 1470Ui - Solutions When the Interactive Pens Do Not Work

347
Parent topic: Solving Interactive Problems
Solutions When the Interactive Pens Do Not Work
If the interactive pens do not work, try the following solutions:
• The pens turn off automatically when not in use. Pick up the pen to turn it back on.
• Make sure you are not covering the black section near the tip of the pen.
• Make sure the pen tip is securely attached to the pen.
• If the pen tip is worn out, dirty, or damaged, you may need to replace it.
• Try replacing the soft pen tip with the hard pen tip.
• Make sure nothing is blocking the signal between the pen and the interactive pen receiver on the
projector.
• Try holding the pen at a different angle so that your hand is not blocking the signal.
• Make sure the cable cover is in place to keep cables from blocking the signal.
• Make sure the pen battery has enough power. Press the button on the side of the pen to check
remaining battery power. Try replacing the battery.
• If you are projecting from a computer, make sure the USB cable is connected to the computer and
projector.
• Dim the room lights and turn off any fluorescent lights. Make sure the projection surface and pen
receiver are not in direct sunlight or other sources of bright lighting.
• Remove any decorative lights from around the projector or projection surface.
• Make sure the interactive pen receiver on the projector is clean and free from dust.
• Make sure there is no interference from infrared remote controls, mice, or infrared microphones.
• Make sure the USB Type B option on the Extended menu is set to Easy Interactive Function or USB
Display/Easy Interactive Function.
• Make sure you have calibrated the system. Try recalibrating.
• If you are using a Mac with your projector, make sure that you installed the Easy Interactive Tools
software, and that you have downloaded and installed the latest Easy Interactive Driver from the
Epson support site.
• Make sure the Pen Mode and Pen Operation Mode settings are set correctly in the Easy Interactive
Function options on the Extended menu.