Epson BrightLink Pro 1470Ui - Solutions for Problems with a Shared Whiteboard; Solutions When the Time Is Incorrect in Whiteboard Settings; Where to Get Help

353
• If you are using a Quick Wireless Connection USB Key, start the Epson Quick Wireless Connections
Settings program on your computer, select the General settings tab and make sure Use Interactive
Pen is enabled. Also, select the Adjust performance tab and select Transfer layered window.
Parent topic: Solving Interactive Problems
Solutions for Problems with a Shared Whiteboard
If you are having problems with a shared whiteboard, try the following solutions:
• Connect the projector to the same network as the projector that is sharing its whiteboard.
• If you enter the wrong PIN code 10 times in 10 minutes, you cannot connect to the whiteboard for
three minutes. Try again after three minutes.
• Make sure Sharing is displayed on the status bar. If it is not displayed, re-connect to the shared
whiteboard.
• If you cannot share the whiteboard, you can save it to a device by selecting the Save icon on the
projector control toolbar and using the Distribute to Participants feature.
Parent topic: Solving Interactive Problems
Solutions When the Time is Incorrect in Whiteboard Settings
If the time is incorrect on the internal storage settings for whiteboard mode, you may need to update the
Date & Time settings in the projector's Extended menu.
Parent topic: Solving Interactive Problems
Related references
Projector Setup Settings - Extended Menu
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
projector. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.