Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic: Solving Problems
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Power Off and Sleep Timer Settings
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Make sure Document Capture Pro (Windows) or Document Capture (OS X) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• If you selected Keep Blocking in a Windows Security Alert window during or after installation of
Document Capture Pro, unblock the EEventManager Application program in the Windows security
settings; see Windows help for details.
Parent topic: Solving Scanning Problems
Related tasks
Assigning Start Button Settings or Scan Jobs
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