Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• If you are scanning from a Mac, make sure no other Epson scanner drivers are installed. If other
drivers are installed, uninstall them, then reinstall this scanner's software.
Parent topic: Solving Scanning Problems
Related concepts
When to Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan
If you cannot start Epson Scan, try these solutions:
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure Epson Scan is selected in your scanning program.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan.
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Check the connection setting and test the connection using Epson Scan Settings:
• Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the
correct Connection setting is selected, then click the Test button.
• Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON
Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click
the Test button.
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