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• Make sure the optional external camera is installed correctly and the cable is securely connected to
the projector.
• Make sure nothing is blocking the optional external camera and the projected image.
• If you think the optional external camera is defective, contact Epson for help.
• Depending on the lens you installed, simple stacking may not be available. Simple stacking is not
available for the following lenses: ELPLL07, ELPLL08.
• Make sure that a powerful spotlight or source of strong natural light is not shining into the projection
environment and interfering with simple stacking.
• Resize the projection size.
• If you see an error message during simple stacking, make a note of the error codes and contact Epson
for support.
Parent topic: Solving Image or Sound Problems
Related references
Optional Equipment and Replacement Parts
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Related tasks
Resizing the Image with the Zoom Button
Solutions to Sound Problems
If there is no sound when you expect it or the volume is too low or high, try the following solutions:
• Adjust the projector's volume settings.
• Press the A/V Mute button on the remote control to resume video and audio if they were temporarily
stopped.
• Press the Source Search or Search button to switch to the correct input source, if necessary.
• Check your computer or video source to make sure the volume is turned up and the audio output is set
for the correct source.
• Try disconnecting and reconnecting the audio cable.
• Check the audio cable connections between the projector and your video source.
• If you do not hear sound from an HDMI source, set the connected device to PCM output.
• Make sure any connected audio cables are labeled "No Resistance."
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