Epson ET-M2120 Series User Manual

Cannot Solve Problem After Trying All Solutions
If you cannot solve the problem
aer
trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
& “Cannot Solve Printing or Copying Problems” on page 172
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏ Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 24
❏ Use a higher quality setting on the control panel or the printer driver.
❏ To check the actual ink remaining, visually check the ink level in the printer's tank. Rell the ink tank if the ink
level is below the lower line.
❏ Align the print head.
“Aligning the Print Head” on page 101
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 97
❏ Turn o the printer, wait for at least 6 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏ Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles. e use of non-genuine ink bottles may cause print quality to decline.
❏ Check if the translucent lm is smeared.
If there are smears on the translucent lm, carefully wipe o the smear.
“Cleaning the Translucent Film” on page 102
❏ Make sure that there are no paper fragments le inside the printer.
When you remove the paper, do not touch the translucent
lm
with your hand or the paper.
❏ Check the paper.
Check if the paper is curled or loaded with the printable side facing up.
“Paper Handling Precautions” on page 24
“Available Paper and Capacities” on page 202
“Unavailable Paper Types” on page 203
Solving Problems > Cannot Solve Problem After Trying All Solutions > Cannot Solve Printing or Copying Problems
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Epson ET-M2120 Series Specifications

General

Brand	Epson
Model	ET-M2120 Series
Category	Printer
Language	English