7
Troubleshooting
Troubleshooting
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Wrong top-of-form position
Printing starts too high or low on the page.
Cause What to do
The paper size setting in your
application software or
printer driver does not match
the size of the paper you are
using.
Check the paper size setting in your
application or printer driver.
The printer’s page length
settings for the front or rear
tractor do not match the size
of the continuous paper you
are using.
Check the page length settings for the
front or rear tractor using the printer’s
default-setting mode or the EPSON
Remote! utility. See “About Your
Printer’s Default Settings” in
Chapter 5, or “Using the EPSON
Remote! Utility” in Chapter 4.
The top margin or top-of-
form position setting is
incorrect.
Check the margin or top-of-form
position setting in your application
software. See the printable area
specifications in Appendix C.
Adjust the top-of-form position in
micro adjust mode. However, settings
made in Windows applications
override settings made in micro adjust
mode. See “Adjusting the Top-of-Form
Position” in Chapter 2.
The printer you want to use is
not selected in your software.
Choose the correct printer from the
Windows desktop or in your
application before printing.
You moved the paper using
the knob while the printer
was on.
Adjust the top-of-form position using
the micro adjust feature. See “Adjusting
the Top-of-Form Position” in Chapter 2.
c
Caution:
Never use the knob to adjust the top-of-form position; this may damage
the printer or cause it to lose the top-of-form position.
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