Epson Stylus Photo R390 - Troubleshooting by Error Message

EPSON Stylus Photo R260/R265/R270, R360/R380/R390 Revision B
Troubleshooting Troubleshooting by Error Message 36
3.3 Troubleshooting by Error Message
The following tables provide troubleshooting procedure for each error message indicated by the LCD or STM3 screen. When some parts need to be replaced or repaired, make sure
to follow the procedure given in Chapter 4 and carry out required adjustments.
3.3.1 Troubleshooting Problems with Error Messages
Table 3-5. Troubleshooting for Communication Error
Occurrence
Timing
Symptom Failed Part Check Point Remedy Reference
At power-on
The printer does not
work at all.
Panel Board/
Panel FFC
1. Is the Panel FFC not connected to the Panel Board
and the Main Board?
1. Connect the FFC correctly.
 R360/R380/R390
Main Board: CN3,CN4
 R260/R265/R270
Main Board: CN5
4.2.6 "Panel
Unit"(p.69) / 4.3.5
"Disassembling the
Panel Unit"(p.83)
2. Is the Panel FFC damaged? 2. Replace the Panel FFC.
3. Is the Panel Board damaged? 3. Replace the Panel Board.
P/S ASSY
1. Is the P/S ASSY connector cable not connected to
the Main Board?
1. Connect the cable correctly.
 R360/R380/R390
Main Board: CN16
 R260/R265/R270
Main Board: CN3
4.5.5 "P/S Assy"(p.94)
2. Is the P/S ASSY cable or the P/S ASSY itself
damaged?
2. Replace the P/S ASSY.
* If this does not solve the problem, replace the
Main Board Assy.
USB cable
1. Is the USB cable not connected to the printer and
the PC?
1. Connect the USB cable correctly.
-
Printer driver
1. The printer driver installed on the PC is not the
one for the Stylus Photo R360/R380/R390/ R260/
R265/R270?
1. Install the correct printer driver.
-
Main Board
1. The model name written into EEPROM on the
Main Board is wrong?
1. Write the correct model name to the EEPROM
using the Adjustment Program.
5.1.1 "Servicing
Adjustment Item List"
(P.113)