Panel LED
Printer status and troubleshooting Error code
The printer is in the initializing
process to start after power-on.
Wait until the printer goes into the
normal mode.
-
The roll paper cover is open. Check
whether the roll paper cover is
tightly closed.
3DA11
An auto cutter error is detected.
Check inside the printer for a
jammed paper or foreign objects.
“When the Roll Paper Jams”
on page 43
3CA21
Temperature of the thermal head is
high. Due to the high temperature,
the printer stopped printing.
Printing starts again automatically
when the thermal head
temperature falls.
2AA23
Cannot detect black marks.
2BD31
3BD41
The printer has run out of roll
paper. Check whether the roll
paper is correctly installed and any
roll paper remains.
“Installing or Replacing the
Roll Paper” on page 27
-
Paper is remaining at the paper exit
area. Remove the paper.
-
Turn the printer o, and after 10
seconds, turn it back on. If the Error
LED turns on again even after
turning the power back on, a
malfunction may have occurred.
Contact your
qualied
service
personnel.
A9999
AKA41
AKA42
Only for Printers with USB connector (USB-A – Device
Charging)/(Type-A)
The Error LED ashes during ve seconds after a device is
connected, and then turns o.
An unsupported device is
connected to the USB-A – Device
Charging and/or the USB Type-A
connector.
Communication with the device is
not possible but the device can be
charged.
-
*About the error codes
e error codes can be checked on TM-L100 Utility. When contacting qualied service personnel for help, inform
the personnel of the error code to troubleshoot the problem quickly.
TM-L100 User's Manual
Troubleshooting
39