Epson WF-5690 Series User Manual

Confidential
Troubleshooting Troubleshooting 10
Epson WF-5690/4640/4630/5620/5190/5110 series Revision D
1.1 Troubleshooting
This section describes the troubleshooting workflow.
1.1.1 Troubleshooting Workflow
The following page describes the troubleshooting workflow. Follow the flow when troubleshooting problems.
Figure 1-1. Troubleshooting Workflow (1)
 This flowchart is compiled based on the following contents.
• Our experience regarding the quality problem.
• ESK’s repair data
• Printer Mechanism specification for WF-5690/4640/4630/5620/5190/5110 series
 WF-5190/5110 series are not equipped with the Scanner / ADF unit, therefore, the
troubleshooting related to the Scanner / ADF unit is not applied.
 If the reason for the return is evident, first check the phenomenon user claims recurs,
then proceed to the troubleshooting.
Finish
*
Turn on the printer
2
What is returned reason?
Copy an image
Copy an image by ADF
Start
ADF/Scanner
failure
Printer failure only
Yes
Yes
Yes
No
Does power-on
sequence start?
Is power-on sequence
finished without error?
Yes
No
Is ADF operation
finished without
trouble?
Standby condition
Is scanning operation
finished without
trouble?
ADF failure?
1
No
Is the print result OK?
Yes
Yes
Is printing complete
without an error?
4
No
3
No
5
No
6
No
*: In case of “Not Trouble Found”, check fatal error code.
(p11)
(p11)
(p11)
(p11)
(p11)
(p11)
Print a nozzle check pattern

Epson WF-5690 Series Specifications

General

Print Resolution	4800 x 1200 dpi
Duplex Printing	Yes
Connectivity	USB, Ethernet, Wi-Fi, Wi-Fi Direct
Fax	Yes
Functions	Print, Copy, Scan, Fax
Dimensions (W x D x H)	18.1" x 25.8" x 15.1"
Print Technology	PrecisionCore
Print Speed (Black/Color)	20 ppm / 20 ppm
Scanner Type	Flatbed, ADF
ADF Capacity	35 sheets
Display	4.3" color touchscreen
Mobile Printing	Epson Connect, Apple AirPrint, Google Cloud Print
Paper Sizes	A4, A5, A6
Ink Cartridges	Black, Cyan, Magenta, Yellow
Monthly Duty Cycle	45, 000 pages