Epson WF-5690 Series - Troubleshooting Workflow; Troubleshooting Flowchart (1)

Confidential
Troubleshooting Troubleshooting 10
Epson WF-5690/4640/4630/5620/5190/5110 series Revision D
1.1 Troubleshooting
This section describes the troubleshooting workflow.
1.1.1 Troubleshooting Workflow
The following page describes the troubleshooting workflow. Follow the flow when troubleshooting problems.
Figure 1-1. Troubleshooting Workflow (1)
 This flowchart is compiled based on the following contents.
• Our experience regarding the quality problem.
• ESK’s repair data
• Printer Mechanism specification for WF-5690/4640/4630/5620/5190/5110 series
 WF-5190/5110 series are not equipped with the Scanner / ADF unit, therefore, the
troubleshooting related to the Scanner / ADF unit is not applied.
 If the reason for the return is evident, first check the phenomenon user claims recurs,
then proceed to the troubleshooting.
Finish
*
Turn on the printer
2
What is returned reason?
Copy an image
Copy an image by ADF
Start
ADF/Scanner
failure
Printer failure only
Yes
Yes
Yes
No
Does power-on
sequence start?
Is power-on sequence
finished without error?
Yes
No
Is ADF operation
finished without
trouble?
Standby condition
Is scanning operation
finished without
trouble?
ADF failure?
1
No
Is the print result OK?
Yes
Yes
Is printing complete
without an error?
4
No
3
No
5
No
6
No
*: In case of “Not Trouble Found”, check fatal error code.
(p11)
(p11)
(p11)
(p11)
(p11)
(p11)
Print a nozzle check pattern